Expert View

In the private sector, a Customer Relationship Management (CRM) solution is a recognition that the customer is at the heart of the business. CRM depends on an up-to-date, accurate knowledge base. In the healthcare sector, while patients expect providers to have accurate and complete information about their health, they are surprised that healthcare is characterised by fragmentation. Professor Denis Protti, Professor of Health Informatics at the University of Victoria, considers the healthcare equivalent of CRM.

Read this week's Expert View

Click here to read past Expert Views

 

Newsletter

Operational Readiness for Transformation in Healthcare
In this issue of the HIMSS EMEA eMessenger we look at how organisations can enhance their operational readiness for healthcare IT. The first article describes the Baltic eHealth Project, which was created to allow for the distribution of medical resources and help the brain drain from other hospitals or countries. The second article discusses the recent renewed interest in incorporating the Knowledge Management (KM) paradigm in healthcare, as a means to prevent physicians and other healthcare stakeholders facing an information overload.

Read the March edition

Sign up for the newsletter

Choosing the Best Financing Opportunity for eHealth eSeminar - Tuesday, 11 March 2008

HIMSS EMEA is proud to announce the year’s first eSeminar presented by Tom Jones, BA FCCA CPFA DMS, a specialist in improving the economic and financial performance of eHealth.

At no cost, take the time to sit down and listen to Jones’ online Seminar which addresses today’s toughest question: How to finance the full life-cycle of eHealth cost-effectively? Currently, there seems to be too much emphasis on financing ICT development and implementation -- change this financing relationship towards a proper balance.

Learn about the European finance models and more from the comfort of your desk.

Register Here

Click here to view past eSeminar presentations